Last updated: June 14, 2026

Privacy Policy

At Satva Sacred, your trust matters deeply to us. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and its applicable rules.

This Privacy Policy explains what information we collect, why we collect it, and how we safeguard it.

1. Who We Are

Satva Sacred is a direct-to-consumer spiritual lifestyle and home décor brand operated by Grace E-commerce, based in India.

For any privacy-related concerns, you can contact us at: hello@satvasacred.com

We believe privacy is not just a legal requirement, it is part of the trust you place in us when choosing our products for your home and spiritual journey.

2. Information We Collect

To provide you with a seamless shopping experience, we may collect the following information:

Information You Provide Directly

Order & Account Information

• Full name
•  Billing address
• Shipping address
• Email address
• Number

Payment Information
All payments on our website are processed securely through trusted payment gateway partners. For your security, we do not store your complete card details, UPI credentials, or banking information on our servers.

Customer Support & Communication
When you contact us for support, enquiries, feedback, or product assistance, we may collect the information you voluntarily share.

Information Collected Automatically

When you browse our website, we may automatically collect:

• Device type and browser information
• IP address
• Time zone
• Cookie data
• Pages viewed
• Products browsed 
• Search terms
• Website interaction patterns

This helps us improve your experience and make our website smoother and safer.

3. How We Use Your Information

Your information is used only to serve you better. This includes:

• Processing and delivering your orders!
•  Sending order confirmations, invoices, and shipping updates!
• Providing customer care and resolving issues!
• Processing payments securely!
• Preventing fraud and suspicious transactions!
• Improving our website, products, and customer experience
• Sending offers, product launches, or updates (only if you choose to receive them)

You can unsubscribe from promotional emails anytime.

4. How We Share Your Information

• We respect your privacy and only share your information with essential, trusted partners required to run our business efficiently.

These may include:

• Shipping partners (such as Shiprocket) for delivery fulfillment!
• Payment gateway providers for secure transactions!
• Website and technology partners (such as Shopify)!
• Analytics providers (such as Google Analytics) to improve website performance! 

We never share more data than necessary. We may disclose information only when legally required by Indian law, government authorities, or to protect our rights against fraud or misuse.

5. We Never Sell Your Data

Your personal information is never sold, rented, or traded to any third party for monetary gain.

Your trust is more valuable than your data.

6. Cookies & Tracking Technologies

To improve your shopping experience, we use cookies and similar technologies.

These help us:

• Remember your preferences
• Keep your cart active
• Improve website speed and functionality
• Understand customer behavior
• Show relevant advertisements

You can disable cookies through your browser settings, although some parts of the website may not function properly.

7. Advertising & Analytics

We use tools like Google Analytics to understand customer behavior and improve our services.

We may also work with advertising platforms like Meta (Facebook & Instagram) and Google Ads to show relevant products and offers.

You can manage your ad preferences anytime through their official settings.

8. Data Retention

We keep your data only for as long as necessary to:

• Complete your orders
• Comply with tax and legal obligations
• Maintain records for customer service
• Resolve disputes

When your information is no longer needed, you may request deletion.

9. Your Rights

Under India’s DPDP Act, 2023, you have the right to:

• Access the personal data we hold about you!
• Correct inaccurate or incomplete data!
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing or other processing! 
• Nominate another person to exercise your rights in case of incapacity or death

To exercise any of these rights, email us at: hello@satvasacred.com

10. Children’s Privacy

Our website is intended for individuals aged 18 years and above.

We do not knowingly collect data from children without verifiable parental consent. If such data is identified, we will promptly delete it.

11. Data Security

We use industry-standard security practices and reasonable technical safeguards to protect your personal data from:

• Unauthorised access.
• Loss  
• Misuse  
• Alteration

While we take strong precautions, no online system is 100% secure. However, we continuously work to maintain a safe shopping environment for our customers.

12. International Visitors

If you are visiting our website from outside India, please note that your information will be processed and stored in India.

Where applicable:

• EEA / UK (GDPR): We process data based on consent, contract performance, legal obligations, and legitimate interests
• California (CCPA): California residents may request access or deletion of their data. As stated above, we do not sell personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes.

Any updates will be published here with the revised “Last Updated” date.

14. Grievance Redressal & Contact

Your privacy concerns matter to us.

For questions, complaints, or concerns regarding your personal information, please contact our Grievance Officer:

Email: hello@satvasacred.com

We will acknowledge and resolve your concern within the timelines required under applicable Indian law.

At Satva Sacred, we are committed to creating not just mindful products, but a trustworthy and transparent experience for every customer.