Refund policy

Satva Sacred Return & Refund Policy

At Satva Sacred, we are committed to providing high-quality products and a seamless shopping experience. If you receive a damaged or defective product, we will be happy to assist you with a replacement or refund where applicable.

  • Eligibility: Replacement requests are accepted only for products that are damaged or defective upon delivery. Please report the issue within 7 days of receiving your order.

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  • How to Report: Email us at hello@satvasacred.com with your order number, product details, and clear photos/videos showing the damage or defect.

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  • Verification: Our Customer Support team will review your request and may ask for additional information before confirming eligibility.

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  • Replacement: Once approved, replacements will be processed based on product availability and are generally delivered within 3–7 business days.

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  • Returns: In most cases, the damaged product does not need to be returned. If required, we will provide return instructions and a prepaid shipping label.

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  • Refunds: If a replacement is unavailable, a refund will be issued to your original payment method. Refunds are processed within 3–5 business days, and the amount may take an additional 5–7 business days to reflect in your account.

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  • Non-Eligible Claims: Products damaged due to misuse, mishandling, or reasons other than manufacturing defects or transit damage are not eligible for replacement or refund.

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  • Policy Updates: Satva Sacred reserves the right to modify this policy at any time. For any questions, contact us at hello@satvasacred.com.

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Verification & Approval

Once we receive the required details, our team will review the request and verify the issue.

After verification, we will inform you of the approval status and guide you through the next steps.

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Replacement Process

  • Approved replacement requests will be processed as quickly as possible…
  • Delivery timelines may vary depending on product availability and your location
  • In certain cases, we may request the damaged product to be returned before processing the replacement.

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Non-Eligible Cases

Refunds or replacements will not be provided for:

  • Change of mind after purchase
  • Normal wear and tear
  • Damage caused by misuse, mishandling, or improper use
  • Minor variations in color, texture, size, or finish resulting from handmade craftsmanship or natural materials

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Shipping Damage

Please inspect your package upon delivery.

If your order arrives damaged due to shipping, notify us within 7 days of delivery and share clear photos of the package and product for review.

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Policy Updates

Satva reserves the right to update or modify this Refund & Replacement Policy at any time. Any changes will be reflected on this page.

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Need Assistance?

If you have any questions regarding your order, please contact our support team.

Email: hello@satvasacred.com

We're always happy to assist and ensure you have a positive experience with us.

Thank you for choosing Satva.